COVID-19: What measures are you taking to ensure the health and safety of your staff and guests?
We are constantly evolving our offering to increase the level of health and safety for our guests and staff, so you may notice some changes during your stay. It is always our aim to ensure the highest level of service standards so if there is anything we can do to make your stay more comfortable please let us know or click
COVID-19: Can I cancel or amend my reservation that was booked directly via your website?
We have instituted a series of cancellation and postponement policies to ensure that you benefit from it.
New reservations (for bookings made between now till 31st July 2020):
• Full waiver/cancellation of any stays (14 days or less) before 31st July 2020
• Cancellation must be made at least 24 hours to arrival date. Any changes to existing reservations will be subject to availability and rate differences.
Existing reservations (including pre-payment and advance purchase rates)
• Full waiver/cancellation of any stays (14 days or less) before 31st July 2020
• For stays beyond 31st July, you can choose to postpone your stay or request for a cancellation (subject to terms & conditions).
As policies may vary from time to time due to changes in local government regulations and travel restrictions, please contact us directly.
COVID-19: Can I cancel my reservation that was booked via third-party or online travel agents?
Bookings made via third-party or online travel agents should be referred to the booking vendor directly for more information on their cancellations / amendments policies.
COVID-19: Are you accepting new reservations / check-ins?
We are currently accepting new reservations and welcome all guests in accordance to local regulations and recommendations.
Our Reservation Team will be in touch with all guests that have an upcoming reservation. Due to the developing situation of COVID-19 and its uncertainties, we will work alongside you to allay any concerns you may have with regards to your reservation. To find out more, please contact us at email@example.com.
COVID-19: Is your property being block-booked by the government / used as quarantine facilities?
Fraser Residence Kuala Lumpur is not being used as a quarantine facility. We are continuously monitoring the situation and remain in direct contact with the local government to ensure that communication remains open and that the most relevant information given to our guests and staff is up-to-date.
COVID-19: Has Frasers Hospitality been awarded with any Hygiene Accreditation?
At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. All of our properties, in their respective regions, are working towards acheiving the necessary accredition set out by the local authorities.
COVID-19: What are the sanitation routines and policies in place now due to Covid-19?
We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. We have heightened our preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:
• Intensified cleaning and sanitizing of public spaces and facilities
• Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements
• Contactless payment options made available
• Availability of masks, sanitizers and thermometers upon request
• Daily security and temperature checks of staff and guests
• Alternative arrangements for food and beverage
• 24/7 management support team to implement any additional and immediate measures recommended by health authorities
COVID-19: Are there screening measures in place for guests and staff?
Anyone (guests, staff, visitors and vendors alike) entering the property premises will have to undergo temperature screening and adhere to stringent safe distancing measures in place.
COVID-19: What happens if another guest within the property is infected with Covid-19 during my stay?
We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties.
COVID-19: Are the hotel facilities open for usage?
Most of our on-site recreational facilities such as Swimming Pool, Gym, Restaurant are open (except steam and sauna, hot/cold dip) at the moment. In common public areas such as the Lobby and Residents' lounge, minimal gatherings and interactions are encouraged. We strongly urge our guests and staff to join us in our effort to flatten the curve.
Safe distancing signage are in place for facilities that remain open which all guests are reminded to adher to. For more enquiries on facilities and operational hours, please contact us for more information.
COVID-19: Will Food & Beverage services be available? How will they be handled?
All of our F&B facilities remain open for breakfast and lunch. Guests or patrons are spaced a distance apart at all times (i.e. within the premise and when queuing).
Are there fitness facilities provided?
Yes, there are 24/7 Sky Gym Two & Yoga Suite at Tower Two, Sky Gym One & Yoga Suite at Tower One and swimming pool at Level 5.
What are the services and facilities offered?
Fraser Residence Kuala Lumpur offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please visit https://klcc-kualalumpur.frasershospitality.com/en/facilities.html
Is internet access provided?
Complimentary wifi access is available throughout the property
What is the check-in time?
The check-in time is 14:00.
What is the check-out time?
The check out time is 12:00. Should you like to request for a late check out, kindly check with our Client relations executive.
What time is breakfast served?
0630 to 1030 from Monday to Friday
0630 to 1100 on Saturday, Sunday and Public Holidays
Are laundry services provided?
Yes, all apartments are equipped with in-room washer and dryer. In addition, we also provide laundry and dry cleaning services.
What are the available dining options?
An all-day dining in-house options are available at Relish and Cafe on the Fifth. There are restaurants located around the vicinity as well, simply check with our Client relations Executive and they will gladly recommend them to you.
What are the type of beds provided?
Depending on room type, we carry both King and Super Single-sized beds.
Are baby cots and extra beds available?
Complimentary baby cots are available upon request and subject to availability.
Rental of extra beds are available upon request and will be charged accordingly.
Are newspapers provided?
Are the residences handicap-friendly?
Yes, one of our residences is handicap-friendly.
Is it possible to store my luggage at the hotel before check-in?
Yes, you may leave your luggage with our concierge and recommended to reclaim within the same day.
Is on-site parking available and what is the cost?
Yes. 1 complimentary car park lot is provided per apartment.
Is airport shuttle service provided?
Unfortunately, we do not provide airport shuttle service. However, limousine services can be arranged with our concierge prior to arrival or departure.
What is the reception operating hours?
The reception, concierge and security services are 24/7.
Are there any recommended shopping destination?
Suria KLCC, Quill Mall, Pavilion, Avenue K, AmpWalk, Lot 10, Fahrenheit 88 & Low Yat shopping malls are within close proximity of Fraser Residence Kuala Lumpur.
How do I get to the hotel?
Frasers Residence KL can be accessed from the airport by KLIA Express to KL Central, approximately 28 minutes; then from KL Central to Fraser Residence KL by taxi, approximately 20 minutes, about RM20; or by taxi, approximately 1.5 hours, about RM150 per trip
Are there any recommended attractions in Kuala Lumpur?
There are lots to see and do in Kuala Lumpur, each offering a different and unique experience. Check out the attractions https://klcc-kualalumpur.frasershospitality.com/en/attractions.html or check with our Client relations Executives for recommendations.
One of the best way to experience the city is the KL Hop-On Hop-Off Bus which gets you around to the local attractions at a free and easy pace."
Where is the closest bank, ATM and exchange office located?
There are ATMs at the nearby IMC Tower, and Maybank beside Concorde Hotel.
What is the cancellation policy?
To avoid incurring cancellation charges, cancellation requests must be received at least 24h prior to arrival.
What is the maximum number of guests allowed in each residence type?
Each apartment covers the following number of guests:
Studio: 2 guests
1 Bedroom: 2 guests
2 Bedroom: 4 guests
3 Bedroom Penthouse: 6 guests
4 Bedroom Penthouse: 8 guests
Kindly contact our reservations department for further request or clarification.
Are pets allowed?
Unfortunately, we currently do not allow pets.